FREQUENTLY ASKED QUESTIONS

+ What custom products do you offer?

Our most popular custom products are our custom stationery sets and watercolor home portraits. We also offer prints, spot calligraphy, and and invitations for celebrations! Learn more about what we offer.

+ How long do custom orders take?

Timelines depend on the scope of your requested project(s). For our most requested projects currently:

• Custom stationery sets will take up to 3 weeks to design and ship.
• Watercolor home + venue portraits will take up to 4-6 weeks to paint and ship.

+ Where do you ship to?

For shop orders, we currently only offer shipping within the U.S. Please contact us about international shipping for custom products and wedding stationery.

+ When can I expect to receive my order?

For shop orders, we do our best to fulfill and ship orders within 3-4 business days. With First-Class shipping, the delivery date will depend on your location. You will receive a tracking number with an estimated delivery date. If you would like to guarantee and/or expedite your delivery date, please select the "Priority Shipping" option.

Custom commissioned work (e.g., stationery sets) can take up to 3-4 weeks to ship.

+ How much is shipping?

We currently use USPS (first-class mail or priority mail) to ship our products. Shipping cost is determined by the weight of your order.

As we expand our shop, we hope to add more shipping options, including international shipping! If you are located outside of the U.S. and are interested in our products, please send us an email for a custom quote.

+ Do you offer local pick-ups?

Yes! We are based in Gaithersburg, MD and offer local pick-up in the surrounding DC/MD/VA area. At checkout, please use the code ‘LOCAL’ and send us an email to schedule a pick-up date and time.

+ Do you offer returns or exchanges?

We currently do not accept returns or exchanges.

+ My order is incorrect or damaged. Can I get a replacement?

Please contact us with photo documentation of the damaged or incorrect item within 10 days of receiving your order. In most cases, we will send a replacement as soon as possible. Damaged custom orders will be managed on a case-by-case basis.

+ How do we book you for our upcoming wedding?

We would love to work with you! We kindly ask that you fill out our online questionnaire. We'll be in touch in 1-3 business days to follow up. Check out our Wedding Stationery page to learn more about the process, investment, and timelines to consider.

+ How far in advance do I need to book?

For Save the Dates, we recommend booking no later than 3 months prior to your requested mail date. For wedding invitation suites, we recommend booking 6-8 months prior to when you would like your invitations completed. For day-of paper goods, we suggest booking no later than 4 weeks from your wedding date. Check out our Wedding Stationery page for more information.

+ Do you have a minumum spend?

We love working on all weddings, big and small. Due to the labor and special attention given to every custom invitation suite, even if you only need 20 invitations, the minimum price for any set of Save the Dates is $500 and $1,000 for invitations.